Changing Customers Password Without Consent
risinganger writes “BBC News is reporting that a customer had his password changed without his knowledge. After some less than satisfactory service the customer in question changed his password to ‘Llyods is pants’. At some point after that a member of staff changed the password to ‘no it’s not’. Requests to change it back to ‘Llyods is pants’, ‘Barclays is better’ or censorship were met with refusal. Personally I found the original change funny, like the customer did. After all, god forbid a sense of humour rears it’s ugly head in business. What isn’t acceptable is the refusal to change it per the customers requests after that.”
Read more of this story at Slashdot.
Original post by samzenpus